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Frequently Asked Questions

1. Are your safety shoes certified?

Yes. All Storm Wander safety shoes are certified to Singapore SS 513 and EN ISO 20345 (S3 SR FO LG) standards, meeting strict international requirements for workplace safety.


2. Do you offer free shipping?

Yes, we offer free shipping across Singapore, with no minimum order amount.


3. How long will delivery take?

Orders are processed within 2–3 business days and typically delivered within 1–3 business days after dispatch.


4. Do you ship internationally?

Currently, we only ship within Singapore.


5. Can I return my order?

Yes. We offer a 7-day free return policy. Items must be unused, in original condition, and returned with all packaging and tags.


6. How do I request a return?

Simply contact us at sales@cewelding.com.sg with your order number and reason for return. We’ll guide you through the return process.


7. When will I receive my refund?

Refunds are processed after we receive and inspect your return. It usually takes 3–7 business days for the refund to appear in your original payment method.


8. Can I exchange my size or style?

We currently do not offer direct exchanges. Please return the item for a refund and place a new order with your preferred size or style.


9. How do I choose the right size?

You can refer to our Size Guide available on each product page.

If you're unsure, we highly recommend using the Foot Length Guide (in cm) for better accuracy.
This method is more reliable, as sizing standards may vary between different brands and sellers.
Measure your foot from heel to toe and match it to our chart for the best fit.

If you’re between sizes, we suggest sizing up for more comfort—especially when wearing thicker socks or using insoles.


10. Are your shoes waterproof?

Our shoes are made with water-resistant PU leather, suitable for most work environments. However, they are not fully waterproof or intended for prolonged submersion in water.


11. How can I contact customer service?

We're here to help! You can reach us at:
📧 sales@cewelding.com.sg
Available Monday to Friday, 9 AM – 6 PM, excluding public holidays.

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